Open Access for council tax, benefits and business rates

Sign up to our free and secure service and get details about your council tax, housing benefit or business rates online. View your account at a time convenient to you with access 24 hours a day, 365 days a year. Account details are updated instantly so the information is always up to date and accurate. Help us use less paper by getting your bills and other correspondence by email or text message. If you need help registering, or you have a problem with accessing the system, please contact us by email: rbsupport@durham.gov.uk

    Please note that, although only Surname/Business is mandatory (*) in this section, you must provide your full details so that your application can be processed






    Account or Claim Address




    Please select an option below and enter either your council tax or business rate account reference or your benefit claim reference. Please note the reference number is a mandatory field. This is shown on your Bill / Notification letter.



    For future logins you will be asked for characters from a memorable word of your choice. To do this we need you to enter a memorable word of at least 4 characters.


    Please note you will be sent a unique ID and password which you will need to keep safe and secure. In order to do this we need your email address



    Text message correspondence




    Data protection

    We collect information about you when you join OpenAccess in order to offer the best possible service. We will not use your information for any other purpose, other than those stated here. In line with Data Protection law we may use information you give us to prevent or detect fraud or other crimes. We may also share it with other council services or public organisations if they need it to carry out their duties. Your personal details will not be passed to any other organisation or 3rd party.